1. Introduction
Shobdo, LLC ("Shobdo," "we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit our website (www.shobdo.ai) or use our products and services. We believe in plain language, so we have written this policy to be as clear as possible.
2. Who We Are
Shobdo, LLC is a company registered in the state of New Hampshire, USA. Our principal address is 92 Main St Unit 106, Nashua, NH 03060. For any privacy-related questions, contact us at support@shobdo.ai.
3. Our Privacy Principles
Privacy is not an afterthought at Shobdo — it is a core value. Our products are designed with these principles:
- On-device first: Wherever possible, AI processing happens on your device, not our servers.
- No data harvesting: We do not mine, sell, or trade your personal data for advertising or any other purpose.
- Minimal collection: We only collect the data strictly necessary to provide our services.
- User control: You decide what data you share and can request deletion at any time.
4. What Data We Collect
We may collect the following categories of information:
- Account data: Name, email address, and organization name when you create an account or contact us.
- Usage data: Pages visited, features used, and general interaction patterns on our website (collected via privacy-respecting analytics).
- Communication data: Messages you send to us via email or contact forms.
- Payment data: If you purchase a product or service, payment processing is handled by third-party providers (e.g., Stripe). We do not store your credit card information.
- Newsletter subscription: Email address if you opt in to our newsletter.
5. How We Use Your Data
We use collected data to:
- Provide, maintain, and improve our products and services.
- Respond to your inquiries and support requests.
- Send you updates if you have subscribed to our newsletter (you can unsubscribe at any time).
- Analyze website usage to improve user experience, using aggregated and anonymized data.
- Comply with legal obligations.
6. What We Do Not Do
- We do not sell, rent, or trade your personal data to third parties.
- We do not use your data for targeted advertising.
- We do not use manipulative patterns to extract more data than necessary.
- We do not train AI models on your personal data without explicit consent.
7. Who We Share Data With
We may share data only with:
- Service providers: Hosting (GitLab Pages), email services (EmailOctopus), payment processing (Stripe), and analytics — all bound by data processing agreements.
- Legal authorities: Only when required by law or to protect our legal rights.
We do not share data with data brokers, advertisers, or any parties seeking to use your data for purposes beyond providing our services.
8. Cookies & Tracking
Our website uses minimal cookies:
- Essential cookies: Required for basic website functionality (e.g., session management).
- Analytics: We use privacy-respecting analytics to understand general website traffic. No personal profiles are created.
We do not use third-party tracking pixels, social media trackers, or retargeting cookies.
9. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy. Account data is retained while your account is active. Communication records are retained for a reasonable period to provide support continuity. You may request deletion of your data at any time.
10. Data Security
We protect your data through:
- TLS encryption for all data in transit.
- Access controls limiting data access to authorized personnel only.
- Regular security reviews of our infrastructure and practices.
While no system is 100% secure, we take reasonable and appropriate measures to protect your information.
11. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete your personal data.
- Object to or restrict certain processing of your data.
- Withdraw consent at any time where processing is based on consent.
- Data portability — receive your data in a structured, machine-readable format.
To exercise any of these rights, contact us at support@shobdo.ai. We will respond within 30 days.
12. Children's Privacy
Our services are not directed at individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
13. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated via email or a prominent notice on our website at least 30 days before they take effect. Continued use of our services after changes constitutes acceptance of the updated policy.
14. Contact Us
For any questions about this privacy policy or our data practices:
Shobdo, LLC
92 Main St Unit 106
Nashua, NH 03060, USA
Email: support@shobdo.ai